RESORT POLICIES
- One registered guest in each villa must be at least 25 years old, have a major credit card, and be willing to accept responsibility for the actions of all room occupants.
- A credit card or a cash deposit must be provided at check-in, to cover any additional charges during the stay.
- The total price of the reservation will be charged in US dollars, the final charge in your national currency will depend on the exchange rate applicable at the time of performing the transaction.
- A penalty is applicable in the event of a late checkout.
- Pets are not permitted at any of our properties in Mexico or the Caribbean Islands without exception, however, if staying at Cancun or Playa del Carmen resorts, Guide dogs for the blind are exempt from the pet policy; please inform in advance.
- Please note that for guest's stays crossing a Saturday night, a room move might be required. If this is the case, our management team will assist our guests in order to make this an uneventful process.
- Please note that no refunds will apply under any circumstances or any cancellation or modification made after check-in.
- Early departures will be charged for the full stay.
- Please note that you will be asked to present the same credit card used to process your reservation and a valid government-issued photo identification during check in; The Resort reserves the right to decline the check in for failure to comply with these requirements. Should this be the case, please inform in advance.
- In order to respect the comfort of our customers, smoking is not permitted in all enclosed areas within the facility and inside the rooms without exception. Should it be determined that smoking has taken place inside the room, a penalty will be applied to the guest bill at check out; Only in certain areas of the facility is allowed to smoke, please ask the front desk for further information.
- Your reservation will be made based on the number of guests registered at the moment of booking. If more guests check in to the same room, guest must consider extra guest fee, also the room category might be upgraded or an additional room must be submitted; one or more options can join together depending on the room capacity. (Additional fees may apply)
- Once your reservation is confirmed, any modification may incur in a variation of your final rate as it will be adjusted based on the current prices available regardless of the original rate chosen by the guest.
- This reservation will be accepted if it matches the record in our system. Should it be determined that any information contained herein has been altered by printed or electronic media will be rejected by the Resort.
- In order to avoid credit card frauds, guests are required to present the actual credit card used to pay for the reservation as well as a valid government-issued photo identification during check-in. In the event that the guest is using a corporate or third party credit card, (Not traveling along) an Authorization form should be signed by the card holder, also copy of credit card and Valid Government Issued ID must be provided; The Resort reserves the right to decline the check in for failure to comply with these requirements. Should this be the case, please inform in advance.
- Royal Reservations reserves the right to cancel a confirmed reservation if it is suspected to be made using a fraudulent credit card.
- When choosing direct Credit Card payment with the resort, the reservation charge will be performed between 30 to 14 days before the arrival date, this in accordance with the applicable payment policy for your reservation, the payment date may vary depending on the season, if you are traveling within the days when the charge is supposed to be performed, it total price of the reservation will be charge immediately; This charge will appear under the name of '8887214451 ROYALRES or Royal Reservations 888-721-4451'.For further guidance, please consult your payment policy when booking.
- For guest staying at the Royal Haciendas All Suites Resort & Spa, please note that all reservations scheduled to arrive between October 1st and December 31st 2017, will be subject to the payment of an environmental tax (non-negotiable) known as "Green tax". The cost of this tax will be $10.00 pesos for Junior Suites and Deluxe One Bedroom Suites and $20.00 pesos for Deluxe two Bedroom Master Suites, as of January 1st and thereafter the cost of this tax will be $20.00 pesos for Junior Suites and Deluxe One Bedroom Suites and $40.00 pesos for Deluxe two Bedroom Master Suites; prices are in Mexican pesos and per night payable directly at the hotel reception at the time of check in, said tax will be registered in your consumption bill.